Spinpirate Casino - プレイヤーのアクティブ残高は没収されました。

Hello! I finally decided to file a complaint against this insane casino. Exactly 2 months ago I won the amount of 3500 euros with them and immediately let me withdraw 500 euros, which is their limit. To this day, my withdrawal is pending.And while I'm waiting for my withdrawal of 500 euros to be approved, I enter the casino one day and see that my balance of 3,000 euros is gone, only the 500 euros that I have released for withdrawal are sitting. I immediately wrote in the chat and was answered that the casino is reviewing all accounts and after verification my account will be reinstated.To this day, the funds have not been restored to my account, the explanation in the chat is to contact their financial department, I wrote more than 10 emails, but I did not receive an answer.Here are screenshots of everything I described.....

Dear Kesh,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

Could you please advise if you received any successful withdrawals from this casino in the past?

Thank you in advance for your cooperation and reply.

Best regards,

Petronela

No, I have never received withdrawals from this casino. And yes, I found out thanks to your site that his reputation is terribly bad, but it was too late :)

Thank you very much, Kesh, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spinpirate Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello there,

Thank you Kesh for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinpirate Casino for their help in resolving this complaint. We would like to know why was this player's balance confiscated and if we can do anything to help reinstate it and subsequently withdraw.

Thank you!

No response from Spinpirate Casino as I expected.....

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if the casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter