Spinpirate Casino - 選手の退会が遅れました。

Dear Everyone!

I requested a payment on Spinpirat more than 3 weeks ago, but to date it has not been paid. The chat is always helpless and if I write to finance@scatterhall email address there is no response. This thing is getting very suspicious!

Please help me when will I get my money?!

Thanks

Dear lupinocmb, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Thank you for your cooperation and prompt response. 

Best regards, 

Petronela

Dear Petronella,

thank you for your quick reply! Yes, it is very disappointing that you can find yourself in such a bad situation, but I will try my best to make sure that I am paid rightfully. At your request, I have sent you all the photos taken in connection with this.

Best Regards,

lupinocmb

Thank you very much, lupinocmb, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spinpirate Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Dear Petronela,

Thank you so much, hopefully Pavel and me can handle this problem!

Greetings

Hello, Lupinocmb!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Pavel, I see that Spinpirat still doesn't want to sort this thing out, but now I'll wait for the remaining time they have left. I hope you will take this step at the last minute, because otherwise We must turn to the authorities.

Best regards, lupinocmb

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Pavel, 

I think that their ratings cannot be made worse, but my money and the money of other players is still not paid. This cannot be allowed to allow scammers to run sites freely, a report must be made to the appropriate authority! Please help me with this, who/whom should I contact about this?

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team