Spinpirate Casino - 選手の退会が遅れました。

Hi,

I have waited my withdrawal now about one month.

As other players said here, first Spinpirate said that there is some problem with NordPay. Then they asked change my IBAN based withdrawal to BTC. I did that and after then they answered once that there is overall problem with payments. All these answers i got about one week after my initial withdrawal request early in April. After that i havent got any other answer from Spinpirate support that i have to ask payments from finance of Scatterhall casino (same owner). They (finance) haven't answered me even once.

Dear kaijoke, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Thank you for your cooperation and prompt response. 

Best regards, 

Petronela

Thank you very much, kaijoke, for providing all the necessary information via email. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spinpirate Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints, we keep on trying.

Hello, Kaijoke!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Hi,

Yes I think they do not answer anyone at this moment. But of course this has to be solved in any how.

I asked this from emoore too and they answered:

----------------------------

Complaints <complaints@emoore.com>

Mikko K******

Dear sir,

As this company is not managed by us, unfortunately we cannot assist you. You need to contact the managing director of the company, which you can find here:

https://www.curacaochamberofcommerce.com/registry-services/registry-search/

Or contact the master license holder.

Kind regards,

Complaints Team EM Group

----------------------------

Of course there is any contact information by email or by phone.

And this Antillephone Curacao license is "some kind of joke":

https://casino-howto.com/blog/how-to-file-a-complaint-to-curacao-antillephone/

They havent answered nothing now in a month. I have sent about three emails to them...

And Spinpirate casino has also changed their license type now about week ago...

So some one should make some kind of offence report, but how this done against online casino.

This casino should be stopped and blacklisted and same owners should not be established new casinos anymore.

But I trust that something happens now because so many people wait their money. There should be some kind of solution finally and lets hope that finally Casino pays to all and they give a decent explanation to all.

Regards

Mikko K******

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Of course they do not answer for now.

Have you any suggestion what to do? This is criminal activity. Some one has to be stopped these casinos (spinpirate and scatterhall) or fixed issues now immediately. I cannot do offensive report but some one should. Who? You must have some choises to solve this?

Kaijoke, there is a possibility to try to open a complaint with their license regulator - Curacao Antillephone, but it is probable that they are not licensed at all and are only claiming to have it. E-mail addresses for such cases are: info@gaminglicences.com and complaints@gaminglicences.com.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Scatterhall Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team