Spinpirate Casino - 選手の退会が遅れました。

Hello,

I still have no update from this casino. The chat always says I should write to the finance department and they haven't answered for three weeks.. I have two payments of 500 euros and another 6000 euros on the account and nothing is happening but they send offers every day. Please help me get my money.

Hallo,

Ich habe immer noch kein Update von diesem casino. Der chat sagt immer ich soll an die Finanzabteilung schreiben und die antworten seit drei wochen nicht.. ich habe zwei Auszahlungen 500 euro und noch 6000 euro auf dem konto und es tut sich nichts aber die schicken jeden tag Angebote. Bitte helfen sie mir mein Geld zu bekommen.

Dear benzj044, 

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing with your withdrawal, and I understand your concern. However, I want to emphasize that we have received many complaints about delayed withdrawals from this particular gambling establishment. Despite our efforts to negotiate and resolve these issues, the casino has chosen to adopt a "No Reaction Policy" towards all complaints. 

As a caution to potential players, we have included two warnings in our review for this casino, alerting them to the fact that withdrawals are not being processed promptly: 

Players complain about extremely long withdrawal times 

We have received or seen numerous complaints from players whose withdrawals have been taking an unreasonable amount of time 

Delayed withdrawals 

The casino is facing technical difficulties with its withdrawal process, which has resulted in payment delays since March 2023. Although the issue appears to be related to the payment provider, we advise players to be aware of the situation. 

I can understand how frustrating it must be to wait for your money without any feedback on when you will receive it. I genuinely hope that your winnings will be sent to you eventually. Could you please email a screenshot of your withdrawal request to petronela.k@casino.guru? Thank you for your cooperation and prompt response. 

Best regards, 

Petronela

PS: I have adjusted the disputed amount from €7,000 to €6,000 since you had another complaint in the past about your €500 withdrawal.

Thank you very much, benzj044 , for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Spinpirate Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints, we keep on trying.

Hello there,

Thank you benzj044 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Spinpirate Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

We are unable to verify if the casino operates with a license. According to the data on the website, it seems the Spinpirate Casino did have an Antillephone License in the past, but it's possible they do not have it anymore. Still, you may try and contact the Antillephone Gaming Authority at certria@gaminglicences.com or complaints@gaminglicences.com.

Please let me know if you need help with anything regarding the case or if casino will try to contact you (peter.c@casino.guru). I am sorry I could not be of more help.

Best regards,

Peter