Spinpirate Casino - 選手の退会が遅れました。

I've been waiting for my payout for over 3 weeks now, which has already been noted as "accepted" in the system.

I also want to make it clear that I have nothing against this casino in general and consider it very reputable and currently one of my most popular casinos.

However, it cannot be that I have to wait more than ONE MONTH for a transfer of 1500 euros.

I request that the casino process my withdrawal immediately. All of them. I just don't want to wait any longer for such a "small" amount.

It just can't be that it all drags on like this.

Ich warte nun schon seit über 3 Wochen auf meine Auszahlung welche bereits als "akzeptiert" im System vermerkt wurde.

Ich möchte auch klarstellen das ich allgemein nichts gegen dieses Casino habe und es als sehr seriös und derzeit eines meiner beliebtesten Casinos ansehe.

Es kann jedoch nicht sein, dass ich für eine Überweisung von 1500 Euro mehr als EINEN MONAT warten muss.

Ich bitte darum das dass Casino meine Auszahlung augenblicklich bearbeitet. Untzwar alle. Ich will einfach nicht mehr länger auf so einen "kleinen" Betrag warten.

Es kann einfach nicht sein das sich das alles so hinzieht.

Dear Saint90,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, thank you for the quick feedback. My account is fully verified. There have also been withdrawals from this casino. The "relatively" promptly arrived. The withdrawal I am talking about has already been marked as accepted by the casino, so it is not currently pending. It's been 3 weeks!!! A second payment was also accepted and has not arrived for 2 weeks. And a third payout is pending for 2 weeks. I cannot and will not accept that I have to wait a month for a withdrawal of 500 euros. As you can see on the screenshot, there is an amount of 1700 euros in my balance. The payouts I still get from the casino amount to 1500 euros. If I now assume that all payouts will take that long, I have to wait 5-6 months for a payout of 3,000 euros. And I don't find that acceptable. The fact that I have to wait almost a month for a payout of 500 euros is more than questionable. I don't think there is a scam here, as I have found the casino to be reputable so far, but I ask that a casino representative respond to my complaint and arrange the payouts immediately, as I am not willing to wait any longer and I'm about to take legal action because I've only been put off so far. In 5 years of playing casino games I have never had to wait longer than 2 weeks for a payout. I'm just asking for help. And that I can speak to a casino representative.

Hallo, vielen Dank für die schnelle Rückmeldung. Mein Konto ist vollkommen verifiziert. Es hat auch schon Auszahlungen von diesem Casino gegeben. Die "relativ" zeitnah angekommen sind. Die Auszahlung von der ich rede wurde bereits von dem Casino als akzeptiert gekennzeichnet, steht also derzeit nicht auf pending. Untzwar seid 3 wochen!!! Eine zweite Auszahlung wurde auch akzeptiert und ist seid 2 Wochen nicht angekommen. Und eine dritte Auszahlung steht seid 2 Wochen auf pending. Ich kann und werde nicht akzeptieren, dass ich einen Monat auf eine Auszahlung von 500 Euro warten muss. Wie auf dem Screenshot zu sehen ist befindet sich in meiner Balance ein Betrag von 1700 Euro. Die Auszahlungen die ich noch vom Casino bekomme, belaufen sich auf 1500 Euro. Wenn ich nun davon ausgehe das alle Auszahlung solange dauern muss ich 5-6 Monate auf eine Auszahlung von 3.000 Euro warten. Und ich finde das nicht akzeptabel. Alleine das ich schon fast einen Monat auf eine Auszahlung von 500 Euro warten muss ist mehr als fraglich. Ich glaube zwar nicht das hier ein Betrug vorliegt, da ich dass Casino bisher als seriös empfunden habe, aber ich bitte darum das sich ein Vertreter des Casinos auf meine Beschwerde meldet und die Auszahlungen unverzüglich veranlasst, da ich nicht Willens bin noch länger zu warten und kurz davor bin rechtliche Schritte einzuleiten da ich bisher immer nur vertröstet wurde. In 5 Jahren in denen ich Casino Spiele musste ich noch nie länger als 2 Wochen auf eine Auszahlung warten. Ich bitte nur darum das mir geholfen wird. Und das ich mit einem Casino Vertreter sprechen kann.

Dear Saint90,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Spinpirate

Thank you for the feedback. So I can assume that my already accepted payouts. So 1,000 euros. Will be in my bank account on Monday ?

Vielen Dank für die Rückmeldung. Also kann ich davon ausgehen das meine bereits akzeptierten Auszahlungen. Also 1.000 Euro. Am Montag auf meinem Bankkonto sein werden ?

Dear Saint90,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Hello... Thank you for your feedback. My username is Saint90 and the transfers that should be processed immediately and transferred to my bank account immediately are as follows:

2023-03-16 14:29:58 withdrawal | 500.00 EUR OPEN

2023-03-16 13:57:41 withdrawal | noda 500.00 EUR noda

2023-03-09 22:41:28 withdrawal | noda 500.00 EUR noda OK

Hallo... Vielen Dank für ihre Rückmeldung. Mein Benutzername ist Saint90 und die Überweisungen die bitte sofort bearbeitet werden sollen und bitte sofort auf mein Bankkonto eingehen sollen sind folgende:

2023-03-16 14:29:58 withdraw | 500.00 EUR OPEN

2023-03-16 13:57:41 withdraw | noda 500.00 EUR noda

2023-03-09 22:41:28 withdraw | noda 500.00 EUR noda OK

Thank you, both sides, for the update.

Since all the payments have been resumed from yesterday, please allow a few working days for the funds to reach your account and keep me informed about any further developments. Thank you very much in advance.

"2023-03-16 14:29:58 withdraw | 500.00 EUR noda OK

2023-03-16 13:57:41 withdrawal | noda 500.00 EUR noda

2023-03-09 22:41:28 withdrawal | noda 500.00 EUR noda OK"

As can be seen here, the payout has already been accepted. I am aware that there were problems in the payment system. But now that they have been fixed. And it was said several times that money will be sent again from Monday. I find it realistic to assume that my money will be in my bank account by Thursday at the latest. There really is no reason why this should not be the case. My bank has never taken more than 2 days to process in 4 years of casino play and if the money is actually sent I expect $1,500 in my bank account by Thursday. Otherwise, I have to assume that the money will no longer come...Especially because you only get generic answers to the complaints and the actual problem of the respective user is not addressed in detail.

"2023-03-16 14:29:58 withdraw | 500.00 EUR noda OK

2023-03-16 13:57:41 withdraw | noda 500.00 EUR noda

2023-03-09 22:41:28 withdraw | noda 500.00 EUR noda OK"

Wie hier zu sehen wurden die Auszahlung bereits akzeptiert. Mir ist bewusst das es Probleme im Bezahlsystem gab. Da diese aber nun behoben sind. Und mehrfach gesagt wurde das ab Montag wieder Geld verschickt wird. Finde ich es realistisch davon auszugehen das mein Geld spätestens am Donnerstag auf meinem Bankaccount ist. Es gibt wirklich keinen Grund warum dies nicht der Fall sein sollte. Meine Bank hat in 4 Jahren Casino spielen noch nie länger als 2 Tage für eine Bearbeitung gebraucht und wenn das Geld wirklich geschickt wurde, erwarte ich 1.500 Euro am Donnerstag auf meinem Bankkonto. Ansonsten muss ich davon ausgehen das dass Geld nicht mehr kommt...Besonders weil man bei den Beschwerden auch nur generische Anwtworten bekommt und auf das eigentliche Problem des jeweiligen Nutzers nicht detailliert eingegangen wird.

No goodie, no payout. I assume my money is gone.

Kein Goodie, Keine Auszahlung. Gehe davon aus das mein Geld weg ist.

Please note that there may still be some processing delays as the casino works to clear the backlog of withdrawals that accumulated during the disruption. However, payments have been processed since last Monday and should be reaching players in the coming days.

We received already several confirmations from players that they received their payments. Have there been any developments regarding your withdrawals, please?

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Hi,

I've been waiting since March 7th. on my payouts. No money has been credited to my account yet.

I have now written an email to the company Nodapay to confirm the allegations made here by Spinpirate.

I also find it very questionable that not even a date is given here when the alleged problem will be solved. This doesn't really indicate that Spinpirate wants to take care of the problem in a timely manner.

Hi,

ich warte nun seit dem 07.03. auf meine Auszahlungen. Es ist bisher kein Geld auf meinem Konto eingegangen.

Ich habe jetzt dem Unternehmen Nodapay eine Email geschrieben, um die Vorwürfe die hier von Spinpirate gemacht werden zu bestätigen.

Ich finde es auch sehr fraglich das hier nicht einmal ein Datum genannt wird, wann das angebliche Problem gelöst wird. Das deutet nicht wirklich daraufhin das Spinpirate sich zeitnahe um das Problem kümmern will.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Thank you Casinoguru for at least now putting pressure on the casino to finally pay. But here, too, I find it very worrying that the casino representative does not even respond to this request from you. It's not really a good sign 😀

Vielen Dank Casinoguru das sie zumindest jetzt das Casino über Druck setzten endlich zu zahlen. Aber auch hier finde ich es sehr bedenklich das sich der Casino Vertreter nicht einmal auf diese Forderung von ihnen meldet. Ist nicht wirklich ein gutes Zeichen 😀

Thank you very much, Saint90, for your understanding. I will check back with you on Tuesday. Happy holiday season.

It seems like Nodapay dont know anything about a problem 😀.

Statement from Spinpirate or Scatterhall regarding this ? 😀

I think my money is gone, sadly.

One 500 Euro withdrawal reached me today!

Now only 4 withdrawals are missing. I keep hoping 😀. But i i am not sure anything else will come.

Thank you, Saint90, for the update. Could you please advise how much is the remaining balance on your account?

There is currently no money in my account. I have requested 5 withdrawals, one of which reached me the day before yesterday.

There are therefore still 4 payments missing!

Since I don't know which payout I have received, I'll post 3 payouts here again, which I can confirm with the date.

"2023-03-16 14:29:58 withdraw | 500.00 EUR noda OK

2023-03-16 13:57:41 withdrawal | noda 500.00 EUR noda

2023-03-09 22:41:28 withdrawal | noda 500.00 EUR noda OK"

In general, 2,000 euros are still missing, which have not reached me so far!

Auf meinem Konto befindet sich derzeit kein Geld mehr. Ich habe 5 Auszahlungen beantragt von denen eine mich vorgestern erreicht hat.

Es fehlen daher also noch 4 Auszahlungen !

Da ich nicht weiß welche Auszahlung mich erreicht hat poste, ich hier nochmal 3 Auszahlungen die ich mit Datum bestätigen kann.

"2023-03-16 14:29:58 withdraw | 500.00 EUR noda OK

2023-03-16 13:57:41 withdraw | noda 500.00 EUR noda

2023-03-09 22:41:28 withdraw | noda 500.00 EUR noda OK"

Allgemein fehlen noch 2.000 Euro die mich bisher nicht erreicht haben!

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers. 

PS: I corrected the disputed amount from €1,500 to €2,000.