Spinpirate Casino - 選手の退会が遅れました。

I won 2500 euros on Spinpirate on 03/11/23. The win was made with the welcome bonus. Since I have often encountered problems with this, I read the bonus terms and conditions in detail and do not play any excluded games. The maximum bet is also always respected.

I uploaded all the necessary documents directly with the payment. Account verification took 2.5 weeks. Despite repeated requests, I was always put off. When the account was finally verified, I made the first of 5 withdrawals (€500 max per withdrawal, no further withdrawal until the previous one was accepted). This is the status to this day. I was put off several times that it will be very quick now. There is said to have been a problem with Noda for a good week. However, nothing would be done beforehand. I've never had anything like that before. Has the casino really been checked by you?

Ich habe am 11.03.23 2500 Euro bei Spinpirate gewonnen. Der Gewinn wurde mit den Willkommensbonus erzielt. Da ich hierbei schon öfter auf Probleme gestoßen bin lese ich die Bonus AGB detailliert und spiele keine ausgeschlossenen Spiele. Auch der Max. Einsatz wird immer eingehalten.

direkt mit der Auszahlung habe ich alle notwendigen Dokumente hochgeladen. Die Verifizierung des Accounts hat 2,5 Wochen gedauert. Trotz mehrmaliger Nachfrage wurde ich immer wieder vertröstet. Als der Account endlich verifiziert war, habe ich die erste von 5 Auszahlungen (500€ max. Pro Auszahlung, keine weitere Auszahlung bis die vorherige akzeptiert wurde). Das ist der Stand bis heute. Ich wurde mehrere Male vertröstet, dass es jetzt ganz schnell geht. Seit gut einer Woche soll angeblich ein Problem mit Noda vorliegen. Allerdings würde auch vorher nichts unternommen. Sowas ist mir noch nie untergekommen. Ist das Casino wirklich durch euch geprüft?

Dear jonasharde1,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

Over the past two weeks, we have received a number of reports regarding delayed withdrawal requests at this particular casino. The casino has informed us that they were facing issues with their payment provider, which they have now rectified as of Monday, the 27th. However, we still didn't receive confirmation from players that they would receive their winnings.

We have updated all open complaints to reflect that a deadline of Tuesday the 11th has been set for the casino to resolve all ongoing payment issues with their provider. While we understand that this may not be entirely within the casino's control, it is important to stress that players should not be left waiting for weeks without receiving their payments.

Meanwhile, we issued a warning on our website regarding this specific gambling establishment:

We hope that the issue will be resolved by the deadline. However, if it is not, we will be forced to close all existing complaints as unresolved and advise the casino to reopen them once the problem has been fixed.

Best regards,

Petronela

Hello Petronela,

I emailed support again yesterday. The problems should still exist.

Hallo Petronela,

ich habe gestern noch einmal den Support geschrieben. Die Probleme sollen immer noch bestehen.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.