Spinpirate Casino - 選手の退場が遅れる。

Once again Spinpirate Casino stalls my withdrawal without any legit reason.

One week has passed (5 business days) since my withdrawal request made on the 7th of March. I have 3500€ in my casino account. Timeframes as outlined in their terms have been exceeded by far.

This is the 2nd time this casino proves to act poorly in regards to withdrawals. I am not willing to wait another month to get my winnings paid.

I am fully verified and withdrew before.

I request the casino to speed up the withdrawal process immediately.

Regards

Hello PrinceNaseem,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinpirate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

my account is fully verified for about 2 months. I accumulated the winnings using a 50% bonus with a 200€ deposit.

I spoke to the casino yesterday. Support told me that my withdrawal should have been processed already and apologized for the delay.

In fact the first withdrawal was marked as processed this morning. I am still waiting for the funds to reach my bank account.

I would like to keep the complaint open until my full balance is withdrawn.

Thanks

Regards

Dear PrinceNaseem,

We would like to apologise for the inconvenience caused by the ongoing issue with NodaPay. It has turned out to be a bigger problem than initially anticipated. However, we want to assure you that our team is working hard to resolve all outstanding and missing payouts, and we expect to have all issues resolved by the end of this week.

We understand that this delay may have caused frustration and inconvenience to you, and for that, we offer our sincere apologies. To show our appreciation for your patience during this time, we are working on a small gesture that will be added to your accounts next week. You will receive an email about this shortly.

We want to emphasise that all cashouts will be processed, and we are doing everything we can to ensure that this happens as soon as possible. Once again, we apologise for the inconvenience caused and appreciate your understanding.

Thank you for your continued support.

Best regards,

Spinpirate

Dear PrinceNaseem,

Please let us know as soon as the money arrive into your account so we can close the complaint accordingly.

Dear Nick,

so far one withdrawal was processed and received and one withdrawal was processed but not received. 5 more withdrawals will hopefully follow once the casino is able to pay out again.

Regards

Dear PrinceNaseem,

We would like to inform you that the final stages of testing have started this morning, and all payments and processing will resume on Monday, March 27th. We understand that this has been a frustrating experience for everyone, and we apologise for the inconvenience caused.

As mentioned previously, you should all soon find a goody in your player accounts as a token of our appreciation for your patience and understanding. We hope that this gesture will help make up for the disruption caused by the recent issues.

Again, we apologise for the entire mess and assure you that we are doing everything we can to resolve the situation as quickly as possible. Thank you for your cooperation and continued support.

Best regards,

Spinpirate

Dear PrinceNaseem,

We would like to take this opportunity to express our sincere appreciation for your patience and understanding during the recent delay in processing payments. We understand that this has been a frustrating time for you, and we want to assure you that we have been working tirelessly to resolve the issue as quickly as possible.

We would like to apologise for any inconvenience this may have caused you and for any stress or worry that it may have caused. Unfortunately, we have been experiencing a larger issue with one of our payment portals, which has impacted our ability to process payments as efficiently as we would like.

However, we are pleased to announce that payments are now moving again, and we will be processing cashouts for our players today. We know that this news will come as a relief to you, and we are working hard to ensure that this delay does not happen again in the future..

As a token of our appreciation for your understanding, we would like to let you know that each player will find a small goodie in their account in the coming days. We hope that this gesture will help to make up for any inconvenience caused and that you will be able to enjoy your time playing on our platform.

Once again, we apologise for any inconvenience caused by the delay in processing payments. We wish you the best of luck with the goodie you will receive soon and look forward to continuing to provide you with the best possible gaming experience.

Thank you for your continued support and understanding.

Sincerely,

Scatterhall / Spinpirate

Hello PrinceNaseem,

Please keep in mind that it might take a few days before the money would arrive into your account. Please let us know the status of the withdrawals by the end of the week.

Neither was my last processed withdrawal from 14 days ago received nor was my pending withdrawal processed.

I dont need any goodie in my account. If the casino payed me, that would be goodie enough.

Dear PrinceNaseem,

Can you please advise if the money has been processed since?

Nothing has been processed. This casino is a total scam. Complaint can be closed as unresolved since the casino is not paying their customers.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

Nothing happened. Funds were NOT received.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.