Spinpirate Casino - 選手の退場が遅れる。

Hi, I made a withdrawal on 23/03. This should take 1-2 days according to terms. After reading their response about problems with payments with Noda and all complaints that they still do not pay, I would like to make a complaint even though Casinoguru would prefer that we wait 14 days. But we Cant sit here and wait 14 days when all of this going on. Would like some help with this case. I have another 300 euro that i also would like to withdrawal.

Hello Hansenboss ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinpirate Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request and we can do nothing to make this process faster.

Looking forward to your answer.

Regards,

Nick

I am fully verified, and have withdrawn previously. I have used the bonus which has been completed and followed all of the terms. I have been talking to chat all week, but only the same answer that they will forward the request and speed up the process. Then nothing more happens. It seems that there is something more behind payouts from this casino.

Hei,

I received confirmation of payment today. Now I only need my last payment.

Hello Hansenboss,

Please let us know as soon as the money arrives.

Dear players,

We hope this message finds you well. We regret to inform you that it has come to our attention that payments are still being stuck at NodaPay. We were only made aware of this issue Thursday Late afternoon and have been trying to contact NodaPay to resolve it. Unfortunately, we have not been able to get through to them so far.

In the meantime, we want to let you know that Live Chat will be booking the goodies onto player accounts from today onward (one goodie per account waiting). If you have been affected by this issue and are still awaiting your goodie, please get in touch with Live Chat about it.

We understand how frustrating this situation can be, and we appreciate your patience and understanding as we work to resolve this issue. Thank you for your continued support, and we will keep you updated on the progress of this matter.

Best regards,

Scatterhall / Spinpirate

Hello,

This seems very strange that you should still have problems with this. As all other casinos do not have this problem. And the fact that you write that you cannot get hold of Nodapay also seems very strange. And the last payment made on 28/03 came from "Xenum LLC". Why don't you use them now if you have problems with Nodapay?

I also spoke to "Nina" on Chat after Spinrate commented here. She told me that there were no problems with my withdrawal and Nodapay was working as it should. So there is something wrong here.

I really want help from Casino guru here. Since I have one approved withdrawal and one pending withdrawal.

We appreciate the updates and acknowledge that resolving the payment provider issue may pose a challenge for the casino. However, it is our stance that players should not have to wait for over a month to receive their winnings. As a result, we will grant the casino one more week to rectify the situation. If we do not receive confirmation from players that they have received their funds by Tuesday next week (11th of April), all ongoing complaints will be marked as unresolved. The casino will have the opportunity to reopen these cases once the issue has been resolved. We hope that the one-week deadline will be sufficient for all withdrawals to be processed successfully. We kindly request that players inform us if they receive their funds by Tuesday. Thank you for your patience and cooperation. 

I Got an confirmation email 31/03 But no money in my bank account. Then i missing 2000 nok and 3000 nok Thats is pending.

Disappointingly, it appears that the issue of delayed payments has not been resolved. Despite acknowledging that the casino may not be entirely to blame, we have received reports from several players indicating that the payment provider is unaware of the problem. Furthermore, we have not received any updates from the casino on this matter. As a result, we have decided to close all outstanding complaints as unresolved.

We understand that this decision may be unsatisfactory for players who are awaiting their winnings, but we hope that it will prompt the casino to take action. We hope that the decrease in the casino's rating, as a result of these unresolved cases, will serve as a motivation for them to make the necessary changes. The casino may request that the complaint be reopened in the future if the withdrawal process is fixed. In the meantime, we urge the casino to inform its players about the withdrawal issue and to work diligently to find alternative payment methods for its customers.