Sportbet.one Casino - プレイヤーの自己排除リクエストが不適切に処理されています。

I was able to continue betting after requesting permanent self exclusion to happen immediately but instead I was given an 24 hour cool off period which enabled me to gambling again after requesting a permanent closure. That was very predatory to do that to someone who has gambling addiction I did not ask for a cool off I asked for permanent account closure.

Dear maine513,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportbet.one Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your self-exclusion request and any response you received from the casino to my email at tomas@casino.guru?
• Could you please clarify whether your account is currently accessible to you?
• Have you requested a refund of the lost funds from the casino already? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas