SportEmpire Casino - プレイヤーの撤退が遅れています。

hello

my acc has been verified last year

i am waiting from 1 week for withdrawal, they cancelled today with reason my account hasnt been verified

after provided the screenshot from them, they didnt reply me even

will be happy to hear back from u and to sort it out

take care

Dear Emurla,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please forward the confirmation regarding successful account verification along with any relevant communication to petronela.k@casino.guru?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

All the information has been provided to the written e-mail.

Thank you very much, Emurla, for providing all the necessary information via email. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi Emurla,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite SportEmpire Casino to the conversation to participate in the resolution of this complaint.

Hello to all again,

I forwarded an e-mail from their live support maden with me before 2 minutes to you.

I will be happy if it gets sorted out soon as they tell about investigation etc.

There is just a slow withdrawal and i don't know what about they tell with these investigations.

Will be glad to hear back from you 🙂

Take care!

Hi Emurla,

Thanks for the email. To move on with the investigation, we will have to wait for a reply from the casino.

Hello,

Wanted to ask if there is some reply according my case.

Wish you a great day

I confirm that i got paid today

So this issue is resolved

you can close it 🙂

Hi Emurla,

I'm glad to hear that you received your winnings. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter