Sportsbet.io Casino - プレイヤーのアカウントは、多重アカウントおよび二重支出の疑いにより閉鎖されました。

On January 11th I started to play on Sportsbet.io and deposit some bitcoin into my account.

Everything was okay at the beginning and I can successfully withdraw one payment.

Then I'm start losing, but I was lucky and won my last Baccarat all-in.

After I recover my lose I withdraw my balance, it was declined. I should to contact their support with email.

In the email conversation I passed their KYC, the support told me that my account was disabled because their system flagged my account for multi-accounting.

I replied on that mail and told them I don't use multiple accounts.

One day later they replied on my mail and decided to close my account because I'm using double spend methodology 

I searched it about double spend, but it is absolutely a bullshit because sportsbet.io credit your deposit into your account after blockchain confirmation.

Just be careful if you are playing on sportsbet.io right now, I wish nobody will fall into this scam again. Withdraw your funds if you can and use another reputable site.



Dear harbard2312, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Am I correct in understanding that you passed the full KYC verification?

Have all your crypto deposits been successfully transferred to the casino, or have you experienced any problems with depositing?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Veronika

Hello Verinika,

I'm living alone, nobody share IP with me.

I passed the KYC verification twice.

My crypto deposit was successful, see screenshot

Bet history

Thank you very much, harbard2312, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello harbard2312,

I'm Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.

We would like to invite Sportsbet.io Casino to join the conversation.

Dear Sportsbet.io Casino,

Please provide any evidence supporting the alleged violations of your terms and conditions of which the player is being accused. You can send the information to me at michal.k@casino.guru.

Hello,

We have requested our Player Safety and Assurance team to generate the evidence documents and we will email them to the above-mentioned address as soon as we receive them.

Kind regards,

Sportsbet.io Team

I want to see how I did the double spend on my account ,when all my deposits arrived after confirmation. And every bet I placed or the game history is after deposit confirmation. I just want to know how. There is no way you can accuse me for double spending

Dear Sportsbet.io Team,

I look forward to your email with the supporting evidence.

Dear Michal,

We have now sent you the supporting evidence via email.

Many thanks.

Kind regards,

Sportsbet.io Team

Thank you for the information and evidence provided, Sportsbet.io Team.

Dear harbard2312,

Although the previously mentioned "double spend methodology" was not proven, unfortunately, after a thorough investigation and gathering all the necessary information other rule violations came to light. We are rejecting this complaint as unjustified due to breaching the casino's terms and conditions - multiple accounts opened close one after another, engaging in the same or very similar gameplay and linked by using the same payment method in related accounts. Casinos have a very strict policy regarding multiple account cases that have been used in this way, and the casino has acted according to its terms and conditions as mentioned in clause 19. Cancellations, Suspensions and Closure. Moreover, it turned out that the reason for a more detailed investigation was prompted by certain questionable activities related to sports betting attributed to you. While I have received certain information in this regard, I wouldn't be able to help you with this as we don't handle sports betting-related complaints, so we would have been forced to reject your complaint anyway.

Nevertheless, because of the violations of the casino rules in regard to multiple accounts, I will now proceed to close this complaint as unjustified. 

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru