Springbok Casino - プレイヤーの賞金は没収されました。

I won 6500 then I verified my identity and gave my account info which was for a account I share with my gf so they used that to not pay me they are intentionally deceitful just to not pay the people that win they are a scam I would steer clear of this casino unless you just enjoy giving up money to play for fun cause they don't pay

Dear Bgariepy8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please clarify which account you share with your girlfriend?
• Did you and your girlfriend both have accounts at this casino?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Bgariepy8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.