Star111 Casino - プレイヤーのアカウントがブロックされました。

Hello, i am Bharat and i am from India. I just play teen patti game at star111 and i won INR 11 lacs and star111 blocked my account without any reason. So what I do for that just tell me. 6***27***3

Dear Anand9001,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)? Were your winnings accumulated with or without an active bonus?

If there’s any relevant communication, please forward it along with a screenshot of your winnings to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello sir, my account closed since 12 day's. I played just live games on that and my winning amount is 1100000 but unfortunately it's blocked by casino team without any reason. So I want to here for that.thanks please solve the problem.

Were your winnings accumulated with or without an active bonus, please?

Without bonuses

I contact star111 on 11 aug he said you placed the suspicious bet on Casino and that's why you are blocked.

And also said that you make money from 1300 inr to 1100000 inr how is it possible. And than I told them this is not fair from your team, We just play legel on site and you blocked me.

So kindly please help with this what I do just tell me. How to complaint against them.

When you reply please reply me my query has been solved or not

Thank you very much, Anand9001, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hello casino guru i think they are unblock me but they changed my password, so I can't login now how to contact them. We connect with them through WhatsApp but they blocked me on WhatsApp. So please help with this.

I just take an ss of id s before 3 days and today what's written.

Hello, Anand9001,

From now on, I will assist you with your complaint.

Before I invite the casino to this thread, I would like to ask you a question.

What is the Player ID that you registered in the casino?

You filled in your email, but you did not fill in your username. It could help us to speed up the process and help the casino to identify the issue. So, first, please, provide me with this information.

Bharat009 is my username so please help with this.

Please send me the reply

Hello, Anand9001,

Some time ago, I noticed we have also another open complaint with the user having the same name and surname on casino.guru as you. This is the link to the mentioned similar complaint - https://casino.guru/star111-casino-the-player-s-account-got-blocked

Can you please rationally explain to me how is it possible that the other user has the same name and surname as you, but just a different username on casino.guru? In addition, this user filled the same Player ID and Player Email (except for the number in the email, but at the same website, containing your name and surname).

It is the same Player ID in Star111 Casino that you confirmed above in this thread.

It means that at least we are talking about the same player's account in Star111 Casino, but different emails.

Do you have more than 1 account in this casino? If yes, please, explain the whole situation in more detail.

I am looking forward to hearing an explanation from you soon.

Hello sir i have only one account of that. And i am a friend of Bharat. He said for contacting with you that's why I am taking here. Kindly send an message only to Bharat thanks , his username was Bharat009 in star111 casino site

Dear Anand9001,

Thank you for your confirmation.

For obvious reasons, we are closing this complaint with a note "rejected" due to duplicity. Please note it is forbidden to file multiple complaints on casino.guru of the same issue.

Further replies will be posted only in the above-mentioned original thread, created by the player Bharat.

Thank you for understanding.

Best regards,

Branislav, Casino.Guru