Stellare Casino - プレイヤーの入金は入金されません。

Yesterday, I deposited 50 euros into Stellar Casino... the money was taken from my account but they claim they didn't receive it... they're asking for document after document but it's not getting resolved..... can you help me? Thank you

Ieri ho effettuato una ricarica di 50 euro su stellare casino...il soldi sono stati prelevati dal mio conto ma loro dicono che non li hanno ricevuti...mi chiedono documenti su documenti ma non se ne esce.....potete aiutarmi? Grazie

Dear Michelabo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning Tomas

I sent an email

Thank you

Michela

Buongiorno Tomas

Ti ho inviato una mail

Grazie

Michela

I am sorry, but I haven't received any message from you.

I'll send you an email to your registered email address, please reply to my email with the information I requested.

Dear Michelabo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.