StickyWilds Casino - 決済が遅延しているとのクレームがあります。

I have made a withdrawal request on 28.9. In the beginning, I was asked for documents, which I uploaded, both by email and through their link. I sent a photo of the passport and driver's license, as well as the phone bill. All were rejected. I sent the new ones and asked in the chat why the withdrawal hasn't been completed yet. I heard that the bank statement was still missing. I also put it to work last week and haven't heard anything about it since then. I've asked about it several times by e-mail and in the chat. The answer is that it has not been processed yet. Anyway, I'm surprised that I myself have had to ask after the documents have been checked and only then have I found out that a document has been rejected or someone is missing. Otherwise, I'm surprised that for 200 euros such a rumba. I am waiting for the withdrawal, so that after that I can close the game account here at the casino once and for all. I'm not waiting for my little wins a week from now. Unbelievable activity. The worst casino I have ever played in.

Olen tehnyt nostopyynnön 28.9. Alussa minulta pyydettiin dokumentteja mitkä laitoin, sekä sähköpostilla, että heidän linkin kautta. Lähetin kuvan passista ja ajokortista, sekä puhelinlaskusta. Kaikki hylättiin. Lähetin uudet ja kyselin chatissä, että miksei nostoa ole vielä suoritettu. Kuulemma puuttui vielä tiliote. Laitoin senkin vielä menemään viime viikolla sen jälkeen ei asiasta ole kuulunut mitään. Olen useasti kysynyt sähköpostilla asiasta, sekä chatissä. Vastaus on, että ei ole käsitelty vielä. Ihmettelen muutenkin, että olen itse joutunut kyselemään asiakirjojen tarkistamisen perään ja vain silloin olen saanut tietää, että joku asiakirja on hylätty tai joku puuttuu. Muutenkin ihmettelen, että 200 euron takia tällainen rumba. Odottelen kotiutusta, että voin sen jälkeen sulkea pelitilin tänne casinolle lopullisesti. En odottele pieniä voittojani viikko tolkulla. Käsittämätöntä toimintaa. Huonoin casino missä olen koskaan pelannut.

Dear Pipsa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Pipsa,

Have you received your withdrawal from the casino yet?

I have not got. Strange in itself when it's a small amount.

En ole saanut. Outoa sinänsä kun kyse pienestä summasta.

Today I received a notification that the repatriation has been processed, so it won't go to the bank account from there.

Tänään tuli ilmoitus, että kotiutus on käsitelty, joten eiköhän se sieltä pankki tilille tule.

Thank you for your reply, Pipsa. Hopefully, you will receive your winnings soon. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

Let's do it like this. Thanks to you

Tehdään näin. Kiitos Sinulle

The account was credited today, so you can close the message.

Tänään tuli kotiutus tilille, joten viestin saa sulkea.

Awesome news, Pipsa. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.