Stupid Casino - デポジットの遅延はプレイヤーを悩ませます。

Good day, I deposited 30€ via instant transfer. The money was immediately debited from my bank account, however, it has not been credited to my gaming account. I've been waiting for a day now and nothing has happened. According to the support, it can take minutes or even hours, which would be fine. However, I want to warn future players about this and I am curious if the 30€ will ever be credited.

Guten Tag, eingezahlt wurde 30€ per Sofortüberweisung. Das Geld wurde direkt abgebucht von meinem Bankkonto, allerdings dem Spielkonto nicht gutgeschrieben. Ich warte jetzt nun seit einem Tag und es ist nichts passiert. Laut Support kann es Minuten oder Stunden dauern, das wäre auch in Ordnung. Allerdings möchte ich zukünftige Spieler davor warnen und bin gespannt, ob die 30€ Euro gutgeschrieben werden.

Dear Glebli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you for the fast feedback. That was my first deposit and the bank won't be able to do anything about it, they would book the amount back and the process really takes a few weeks. I hope this will be credited somehow by the casino in the next few days 🙂

Vielen Dank für die schnelle Rückmeldung. Das war meine erste Einzahlung und die Bank wird da nichts machen können, sie würden den Betrag zurück buchen und der Prozess dauert wirklich paar Wochen. Ich hoffe das wird vom Casino irgendwie in den nächsten Tagen gutgeschrieben 🙂

The deposit was credited 🙂 took a long time because of the holidays. I hope this doesn't happen to other players.

Die Einzahlung wurde gutgeschrieben 🙂 hat wegen den Feiertagen lange gedauert. Ich hoffe, dass sowas anderen Spielern nicht passiert.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Glebli, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru