SuperCat Casino - プレイヤーの部分的な撤退は無効になりました。

Dear fowi30,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have received the first payment already? Which payment method you have opted for?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

As I said, 2000 euros of 3290 euros were already paid out with a token

update

in the meantime i have also received the 1000 euro payment which was canceled at first.

I have now applied for the last 290 euros to be paid out, which are still open

all payouts with jeton wallet

new intermediate:

3000 euros paid out

290 euro payout pending

wie ich schon sagte wurden 2000 euro von 3290 euro bereits ausgezahlt mit jeton

update

inzwischen habe ich auch die 1000 euro auszahlung erhalten die zunächst abgebrochen wurden.

ich habe jetzt die letzten 290 euro zur auszahlung beantragt die noch offen sind

alle auszahlungen mit jeton wallet

neuer zwischenstand:

3000 euro ausgezahlt

290 euro auszahlung pending

you can only request a payout of max 1000 euros at a time.

and only one transaction may be created.

The next payment can only be requested when the previous payment has been completed.

man kann immer nur eine auszahlung von max 1000 euro beantragen.

und es darf nur eine transktion erstellt werden.

die nächste auszahlung kann man erst beantragen wenn die vorherige auszahlung abgeschlossen ist.

I understand. I will set the timer for additional 3 days and if there’s no development by Thursday, we will intervene. Let’s stay positive and wait for the good news regarding your last withdrawal. Thank you in advance for your patience.

Was there any maximum cashout allowed from the promotional offer that has been activated when you deposited funds? Thank you.

no the bonus did not have a max cashout

nein der bonus hatte kein max cashout

Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello fowi30!

From now on, I will take care of your complaint. I would like to invite representatives of SuperCat Casino into this discussion in order to provide us with an explanation and help us resolve the issue.

I received the money today case can be closed thank you

habe heute das geld erhalten fall kann geschlossen werden danke

Dear fowi30,

I am glad to see the good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.