SuperNopea Casino - プレーヤーがカジノで初回入金ボーナスを受け取りませんでした。

You promote Supernopea- casino that player gets 50 freespins on dead or alive slot with 0,9€stake when making first deposit. Its on your frontpage. I registered through casinoguru and made my deposit. But I didnt get any freespins. Casino support told today that such promotion doesnt even exist.

Dear Punakontti,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SuperNopea Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly you tried to redeem the following bonus?

Could you please share the chat transcript of your interaction with the casino support?

Alternatively, forward it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I tried to redeem it and registered through your site. Here is what chat said:

"08:46:57 AM) Filipe: We are sorry for the delay and of course for the review on this matter, we cannot add you those free spins because we do not have that promotion, we are sorry for the inconvenience caused."

I will send you the full chat transcript also

Thanks for your patience.

I'm sorry to hear about your difficulties caused by the wrong information on our website. We currently have several thousand casinos in our database. We put a lot of effort into keeping the reviews up to date, but it is a difficult task.

We would like to apologize for the inconvenience and inform you that we have since updated the information about the casino and removed the bonus from the casino review and the list of active bonuses. Thank you for your help in making Casino Guru better. 

Please let me know if there is anything else I may help you with

Dear Punakontti,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi.

All right.

No need for further help now.

Punakontti

Thank you for your reply.

We are sorry for the inconvenience once again.

I will now close the complaint. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.