SuperSeven Casino - プレイヤーの撤退は遅れています。

ive made 5-6 cash outs and havent been paid and its passed the due time for when they said i would recieve the money. when i confronted them about it they said i was paid and blocked my aaccount from access. i have all the proof they owe and i havent been paid.

(06:15:31 PM) Trevor: 03:12:09 AM) Trevor: OUT 8/18/2021 2:04 AM CA$500.00

(03:12:25 AM) Trevor: OUT 8/18/2021 2:06 AM CA$350.00

(03:12:37 AM) Trevor: OUT 8/18/2021 11:34 PM CA$850.00

(03:12:50 AM) Trevor: OUT 8/20/2021 3:24 AM CA$750.00

(03:13:07 AM) Trevor: OUT 8/21/2021 11:13 PM CA$500.00

(03:13:28 AM) Trevor: those are my withdraw all in order i havent been paid for anyone yet

(03:13:56 AM) Trevor: plus i had $1075.00 Can on the site balance still which they closed so i couldnt cash it out. this site is a pure scam no one should use it.

Dear Trevor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that withdrawals have been processed 18-21/8/2021? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Please forward any relevant communication and supporting evidence to petronela.k@casino.guru.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

Dear Trevor,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.