SuperSeven Casino - 選手の退会が遅れました。

Hey . Since they are not responding On my mail, and was distracted by support that my payment is gonna be in few days right now its 18 days since the casino approved my withdraw and till now I didnt get my winnings. They send email to withdraw money before 9th february

This mail is from 5th february

Your withdrawal has been processed successfully and your funds are winging their way to you - nice! Depending on your payment method, it may take between 3-5 working days to show on your balance.

Date and time: 2/5/2023 6:19:31 PM

And I was waiting and waiting , sending emails to them, no respond .

Please help me get my winnings .

Dear PookZ,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the funds have been sent but never reached you? Which payment method you have opted for, please?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Do you rly think that the every complain about withdrawal and lack of conntact with them are not matter at all ? My bank is not seeing any transaction in pending of super seven. Right now is 18 the withdrawal was procced and approved 12 days ago and as u probably know that even Sepa transfer are not taking more than 5 business days. 2 days more wont change anything because as I said, the transaction is not in my line bank-bank. Im not the one who has to proof that the payment was done 5.02.2023 and u know it.

Thank you very much, PookZ, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you PookZ for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SuperSeven Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

But this rating not compensate my winnings ... ehh im feeling that is just waiting for nothing since they are not anwserring anywhere 😕

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming Authority (www.curacao-egaming.com/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter