SuperSlots Casino - 選手の退会が遅れました。

I play at this casino from time to time. Many times depal, deduced. There were a couple of delays. But this time, it's a no-brainer. The withdrawal request hangs for 15 days. Support can't say anything. Please help!

Играю в данном казино периодически. Много раз депал, выводил. Пару раз были небольшие задержки. Но в этот раз уже безпредел. Заявка на вывод висит 15 дней. Поддержка ни чего вразумительного сказать не могут. Прошу посодействовать!

Dear gelmutkell,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

This is not the first withdrawal in this casino. There were no bonuses at the time of withdrawal. Account, of course, verified.

Это далеко не первый вывод в данном казино. Бонусов на момент вывода не было. Аккаунт, естественно, верифицирован.

Thank you very much, gelmutkell, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi gelmutkell,

I've just reviewed your case and fully understand your concerns about delayed withdrawals. I will contact the casino and we'll see what can be done to help you with your issue.

Dear SuperSlots Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Could you please provide any specific reason why the player has been experiencing problems with the withdrawals of their winnings?

I hope to hear from you soon.

Kind regards,

Natalia

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hi gelmutkell,

Since we haven't received any reaction from the casino, as per our policy I'm forced to close the complaint as "unresolved" since we cannot proceed with our investigation without any cooperation from the casino's side. I am very sorry I couldn't be of more help, but at least this case will negatively influence the casino's rating and other players can read about your experience in our review.

I hope that you won't come across such a problem in the future.

Best regards,

Natalia