SuperSnabbt Casino - 選手の撤退問題は未解決のままです。

I deposited 200 kr and received 500 free spins as promised. The minimum withdrawal amount is 400 kr.

I don’t understand what went wrong; I have written to them but received no response.

They have a Swedish license.

Satte in 200kr, fick jag 500 free spins som utlovades. Minsta uttagsbar belopp är 400kr.

Förstår inte vad som gått fel, skrivit till dem utan svar.

De har svensk lic.

Dear Kulufornia123,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you wagered your deposit and the bonus you received? How much money you won?

Is the minimum withdrawable amount the same for all payment methods that are available in your profile for withdrawal? According to the Terms and Conditions:

10.10 Supersnabbt reserves the right to apply minimum payout amounts for various payout methods as notified to customers from time to time in the Payout Information section of the Supersnabbt website.

10.11 If a customer requests an amount less than the minimum withdrawal amount to be paid out, we may charge the customer a discretionary fee for the same depending on the payout method.

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Got a response from them, with reference to sister sites.... I don't f*ck know what their sister sites are. This is a nice way to fall into the trap and then not have the opportunity to withdraw your money, but as a Swedish licensed casino they should take more responsibility instead of throwing out the bear trap in their agreement. Can't stand it, just distance yourself from the casino simply.

"Hello again xxxxx....

As previously informed, we must follow the laws and regulations contained in the license we operate under and you had previously made deposits on one of our sister sites and then you cannot take part in a bonus as you are not considered a new player. If you want to take it further, it is of course your full right to do so.

​ You are always welcome to contact us with your questions and concerns, live support 08:00-01:00 every day.

Have a nice week,

Kind regards

Hannah

Customer service"

Fick svar från dem, med referens till syster sidor.... Inte f*n vet jag vilka deras syster sidor är. Det här är fint sätt att lura in i fällan och sedan inte ha möjlighet att ta ut sina pengar, men som svensk licencerad casino borde de ta större ansvar istället för att kasta fram björnfällan i deras avtal. Orkar inte hålla på, tar bara avstånd från casino helt enkelt.

"Hej igen xxxxx....

Som tidigare informerat så måste vi följa de lagar och regler som finns i den licens vi verkar under och du hade tidigare gjort insättningar på en av våra syster sidor och då kan man ite ta del av en bonus då man inte räknas som ny spelare. Vill du lyfta det vidare så är det naturligtvis din fulla rätt att göra så.

​ Du är alltid varmt välkommen till oss med dina frågor och funderingar, live support 08:00-01:00 varje dag.

Ha en fin vecka,

Vänliga hälsningar

Hanna

Kundtjänst"

Thank you for your reply.

Am I correct in understanding that the casino confiscated your winnings from the bonus due to an alleged activation of a welcome bonus in one of their sister casinos?

If you have any further communication between you and the casino’s customer support regarding this issue, please forward it to me at veronika.f@casino.guru.

I appreciate your cooperation and look forward to your response.

Dear Kulufornia123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.