Surf Casino - プレイヤーはカジノのウェブサイトにアクセスできません。

I requested the bonus on the guru page that was 100 free spins and I think I won 31 euros at Book of Egypt. Of course I still have to convert the bonus but I can no longer call up the page. I just confirmed my email on the page. ,

Ich habe über die Guruseite den Bonus angefordert das waren 100 freispiele und ich habe glaube 31 euro bei Book of egypt gewonnen natürlich muss ich den bonus noch umsetzen aber die seite kann ich jetzt nicht mehr aufrufen habe auch grade meine email bestätigt auf der seite... 

Dear Mons,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. I tested the website and I didn’t come across a problem similar to what you are describing. I verified my account and claimed the same bonus, and everything seems to be working fine for me. Have you tried deleting your cookies and reloading the website again?

Thank you in advance for a reply.

Best regards,

Kristina

Dear Mons,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.