Swift Casino - プレイヤーが自分のアカウントにアクセスするのに苦労しています。

They just won't let me into my account anymore. Allegedly wrong password. Then I want to make password forgotten. Allegedly wrong email he can't find me. I liked my money and access to my account but they don't help me

Die lassen mich einfach nicht mehr in mein Konto rein . Angeblich passwort falsch .dann will ich passwort vergessen machen. Angeblich email falsch er findet mich nicht .ich mochte mein Geld und zugriff auf mein Konto aber die helfen mir nicht

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have any other email address which could have been used when registering an account in this casino? Have you received a registration email from the casino when opening your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.