Swift Casino - プレイヤーが賞金を受け取れずにいます。

Hi would like some advice I recently started playing with this casino I’ve made deposits no problem then I won made a withdrawal it was fine as they aim to process in 11hours got the payout but I won a big amount and now seems like there reluctant to pay me as I withdrew the amount and it hasn’t even gone through processing sent a email and online chat but they don’t reply I’ve checked the online reviews and they our not very good with paying out

Dear henrybrendan61,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank u very much just frustrating as u get no communication with the online casino I got a email saying account verified plus I’ve made a withdrawal recently and that was cleared and in my bank just over 24hours but yes il give it time and see what the next few days bring

Also they have not contacted me for further identification so I’m guessing that my verification is all good and set up

Dear henrybrendan61,

Have you received your withdrawal from the casino yet?

Dear henrybrendan61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.