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Email: [removed by casino.guru admin]

Subject: Complaint about account blocking

I am Nabiev ******** and I am a registered user of the online casino sykaa. I am asking you to consider my complaint in connection with the blocking of my account without any violations on my part.

I was blocked by Jacobi, I withdrew money to someone else's card, the card was mine. I replenished it through Sberbank, then withdrew it to Raiffeisenbank. The operator wrote to me, you tried to withdraw funds to your brother's card. Both cards are mine, I can prove it.

Eail: [removed by casino.guru admin]

Тема: Жалоба на блокировку аккаунта

Я Nabiev ******** являюсь зарегистрированным пользователем онлайн-казино sykaa .Обращаюсь к вам с просьбой рассмотреть мою жалобу в связи с блокировкой моего аккаунта без каких-либо нарушений с моей стороны.

Меня блокировали якоби я вывел денег на чужой карту карта была мой. Я пополнил через Сбербанк патом вывел на Райффайзенбанк . Оператор мне написал ты попытался вывести средства на карту брата. Оба карта мой я могу доказать.

Dear NS_Progress,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sykaaa Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does your brother have an account in this online casino?
• Could you please advise what proof of ownership you provided to the casino, confirming the money you played with was yours?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas