Syndicate Casino - プレイヤーのアカウントは閉鎖されました。

I verified  my account  but the only bank card i have is my joint account card with has my wife's name and my acc got blocked and atill has my money on syndicate 

Dear Billy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you clarify, if you have notified the casino regarding joint bank card before depositing any funds into your account or it was discovered during the KYC verification process? I have contacted the live chat and this is what I found out: 

"If it's a joint card, you're as much owner as your partner, right?

So for verification, you'll just need to take a photo of the card and upload it to the profile.

Also, once the account is created, we will be able to leave the important note for the billing department that your bank account/credit card is joint to avoid any potential misunderstandings.

We can do it the following way: you are welcome to create an account now, and meanwhile, I will send an inquiry to the billing department in regards to the verification peculiarities of a joint bank card. Given that the name on it is your partner’s only.

All of the cases are taken individually in case they're not specified in T&C.

We'll make sure to provide a fair decision for the user who had complained to have him/her satisfied."

Please get back to me, I’m positive, we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Billy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.