Syndicate Casino - プレイヤーのボーナス賞金がなくなりました。

I just registered I played for few hrs I ended up winning 900 but when I wanted to withdraw I pressed cancel bonus and it took all my money what the fuck bonus I played that from the start how long does bonus last this is the worst site ever

They stole 850 from me

Dear Con,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed when depositing funds in to your account? Why you have pressed "cancel bonus"? By cancelling the bonus before the wagering requirements were met, you cancel bonus, but all the winnings accumulated with it as well. Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Con,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.