Syndicate Casino - プレイヤーの資金は没収されました。

Had Just Signed up on the 17/9/2020 and when logged out had funds,today 18th SEPT 2020 cannot play in casino as funds have VANISHED... SCAMMERS ...DONT DEPOSIT UNLESS YOU WANT TO LOSE ALL YOUR CASH & they'll ask you 2 deposit if you want 2 continue as you choose not to take the bonus ,they take your hard earnt cash...

BEWARE DO NOT JOIN>>>SCAM>SCAM>SCAM IS SYNDICATE CASINO.

Had not Noticed the review 2.8. I GIVE MY REVIEW 0.0.BEWARE FRAUD/SCAMMERS>

Dear Helen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you made the deposit, it was credited to your casino account and then it disappeared? Or the deposit has never reached your casino account?

Have you tried contacting the casino regarding this issue? Please forward me any relevant communication between you and the casino. My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Helen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Dear CasinoGuru Team,

  Thank you for your request. We thoroughfully investigated the raised case. Client made a deposit and received First Deposit bonus. According to our bonus rules, 3. When playing with a match deposit bonus, real money gets exhausted first. Client started playing on real money, but after 2% of fulfilling wagering requirements, the bonus was cancelled by the customer. If the bonus was cancelled, technically it is not possible to credit it back.

Waiting for your response.

Syndicate Casino, thank you very much for the explanation.

Helen, is there anything that you would like to add to this case? We are extending the timer by another 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.