Talismania Casino - プレイヤーの出金リクエストはキャンセルされています。

On November 3rd, I deposited 100 Euros. On November 4th, I requested to withdraw 400 Euros. On the third working day, when the withdrawal should have been processed, the transaction was canceled. When I inquired via email, they said it was a technical error and asked me to submit another request. I then continued playing and eventually requested to withdraw 500 Euros on November 6th. I received an email stating that I had canceled the 400 Euro withdrawal, which is not true. You can see this in the photo of the email I am sending. Now, it's about 500 Euros, and the same issue happened again.

Ich habe am 3.11 100 Euro eingezahlt,habe am 4.11 400 Euro beantragt auszahlen zu lassen,am 3.werktag,wo das Geld bzw.der antrag fertig bearbeitet werden sollte,wurde die auszahlung storniert,auf Nachfrage per email hieß es,es war ein technischer Fehler ich solle nochmal einen antrag stellen,ich habe dann nochmal gespielt und schließlich am 6.11. 500 Euro beantragt auszahlen zu lassen,dann kam eine Email das ich diese 400 Euro storniert habe was aber nicht stimmt,da sehen sie auf dem Foto der Email was ich beisende.nun geht es um 500 Euro und das gleiche wurde wieder abgezogen

Dear Marco90,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if there is any withdrawal request currently pending in your casino account?

Which payment method did you choose for the withdrawals that were canceled by the casino? Did you use the same payment method for withdrawal as you used for depositing into your casino account?

Have you tried choosing bank transfer for your withdrawal as suggested by the casino customer support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika