Tangiers Casino - カジノサポートからの不正確な情報。

Good afternoon, I won 55 € and a few cents with a bonus at the Tangiers Casino, and after that I validated the bill and later it was today I made a deposit of 15 € which left me with 70 € and a few cents. I tried to withdraw the money and said I had to validate the account and make a deposit, so I texted the casino where they told me that the minimum to withdraw was 100 € and that in order to withdraw the money I had to play until 100 € I tried my luck and couldn't and then went to see the withdrawal forms and says there the minimum is 50 €, and I lost 70 € because of the wrong casino information. How will I get back the 70 €?

Boa tarde, eu ganhei 55€ e uns cêntimos com um bônus no casino Tangiers Casino, e eu depois disso validei a conta e mais tarde que foi hoje fiz um depósito de 15€ o que me deixou com 70€ e uns cêntimos. Eu tentei levantar o dinheiro e dizia que tinha que validar a conta e fazer um deposito, então eu mandei mensagem ao casino onde me responderam a dizer que o minimo para levantar era 100€ e que para poder levantar o dinheiro tinha que jogar até aos 100€. Eu tenti a minha sorte e nao consegui e depois foi ver as formas de levantamento e diz la que o minimo é 50€, e eu perdi os 70€ por causa das informações erradas do casino. Como é que vou reaver os 70€?

Hello, Rafael.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Have you contacted casino support about this issue? Did you receive any form of compensation?

Best regards, Jozef

Dear Rafael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.