Tangiers Casino - プレイヤーの撤退は遅れています。

Hi

I was playing in this casino and invested 1k already.

My withdrawal been waiting there more than 2 weeks. After 5 business days they make new exccuse to decline my withdrawal request and ask me to do the double verification of my account.

Even i have provided all my ids cards and vouchers.

I have followed rules while playing on deposit bonus money.

I doubt on this website i hope i can get some help here.

Regards

Preeti

Dear PREETI,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and requires different documents from players at different times. It isn’t anything unusual, that the casino requires additional identity verification.

Which documents have you provided and when exactly? Have you submitted all the required documents?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina

I have sent you all the required screenshots communication with them.

Tangiers casino, on 13 December i had deposit bonus which i wagered following their rules and regulations to avoid any delays . I was already verified with them when i started playing.

After wagering the same day i turn 2400 as cash balance..i kept playing that cash balance and made up to 4k.

I did first withdrawal on 19th December..after 5 business days they asked for vouchers of my card which i send them same day and got verified from them .

They asked me to do another withdrew again on 25th of Dec 2021.

They took 5 days and declined it again and wrote i m randomly chosen to get my account verification process which will take 10 business days..

I have made another request...

I am still waiting ,i have no idea how come they are delaying my payout of 4k alott.

I hope i can get some help here.

Thank you very much PREETI for your reply and email. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Preeti!

I will take care of your complaint from now on. I'd like to invite representatives of Tangiers Casino into this discussion in order to provide us with an explanation of the situation and help us resolve the verification & withdrawal issue.  

Hello,

We hope this message finds you well!

Kindly note that at the time of your latest withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are happy to inform you that the Verification Process has since been concluded, and your withdrawal request has been approved. Please allow up to 24 hours for the funds to be reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Hello all,

thanks to Tangiers Casino for your reply.

Preeti, that sounds promising! I'll keep the complaint open until your confirmation of successful withdrawal. Keep us updated.

I would like to thanks casino guru for their help ....and thans tangiers for processing my withdrawal money has received

Dear Preeti,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.