The player's deposit has never arrived to his account and accused the casino of doing unauthorized charges. The complaint was rejected because the player did not respond to us.
Thank you for submitting your complaint. I'm sorry to hear about your issue. Before we would move forward, allow me to ask you a few more question. When did you deposit for the first time? What explanation did the casino provide to you? Could you please provide us with your deposit history from the casino? Also please, if you have any other relevant proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.