Wildsino Casino - プレイヤーの出金リクエストはブロックされます。

wildsino rejects documents sent multiple times. Rejects withdrawal requests. Now withdrawal requests are blocked. Kyc review started on 8.3. It is about a PDF bank statement saved in my online bank for the required period 10.2-10.3. My online bank does not receive a bank statement in any other format. I will send the bank statement to casinoguru. I politely ask Guru to have a discussion with wildsino casino about what is wrong with the bank statement. There is nothing else available in SPANK.

wildsino hylkää useaan kertaan lähetetyt documenit. Hylkää tehdyt nostopyynnöt. Nyt nostopyynnön tekeminen estetty. Kyc tarkastelu alkanut 8.3. Kyse on verkkopankistani tallennnetusta PDF muotoisesta tiliotteesta vaaditulta ajalta 10.2-10.3 . Verkkopankistani ei saa muun muotoista tiliotetta. Lähetän ko. tiliotteen casinogurulle . Pyydän kohteliaimmin Gurua käymään wildsino kasinon kanssa keskustelun mikä tiliotteessa on vikana. Muunlaista ei ole saatavilla SPANKISTA.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

What specific issues did the casino mention regarding your bank statement?

In what language did you provide the bank statement?

Could you please send the bank statement to my email address at dominika.l@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Dominika