プレイヤーの賞金が遅れます。

I won 25 USD but I haven't been able to receive them, nor have I received an email about it. I also can't upload a picture of it.

havde vundet 25 usd men kan ik få dem eller fået en mail på dem kan heller ik oploade et billede af det

Dear phillipolsen2000,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve been facing with your winnings and the lack of communication regarding your withdrawal.

To better understand and assist you, could you please clarify the following:

• What is the name of the casino you’re experiencing this issue with?
• Can you provide the URL or website address of the casino?
• Have you received any information or updates from the casino regarding the withdrawal process?

Please feel free to forward any relevant communication or screenshots to petronela.k@casino.guru so that we can further assist in resolving your complaint.

Your cooperation is crucial if we are to proceed with this case and work toward a resolution. Without your input and supporting details, it will be difficult for us to move forward effectively.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!