プレイヤーはカジノによるゲームの無許可使用を疑っています。

I played at Volcanobet.ba and Betole.ba casinos in Bosnia and Herzegovina and quickly lost a significant amount of money in a short period playing the Turbohot40 game from Fazi provider.

Unfortunately, this particular game has led me to lose a lot of money over a 7-10 day period, even while playing it on other online casinos within Bosnia and Herzegovina.

However, on Fazi's official website where they have listed their partners' names, there is no mention of these two casinos, and the partners in BIH they do mention are Mozzart.ba, Admiralbet.ba, Meridian, and Maxbet.ba.

Volcanobet.ba and Betole.ba are not listed on this roster.

I justifiably suspect that they might not hold a license for Fazi's games, despite offering them to play.

Igrao sam na Volcanobet.ba i Betole.ba casinu u Bosni i Hercegovini i ekspresno izgubio novac za vrlo kratko vrijeme igru Turbohot40 provajdera Fazi.

Inace zbog te igre izgubio sam puno novca u periodu 7-10 dana igrajuci je i na ostalim online casinima u Bosni i Hercegovini.

Međutim na službenoj stranici Fazi gdje su ispisali imena svojih partnera nigdje ne pise da su im ova dva casina partneri a od partnera u BIH navode Mozzart.ba Admiralbet.ba Meridian i Maxbet.ba.

Volcanobet.ba i Betole.ba se ne nalaze na tom spisku.

Opravdano sumnjam da nemaju licencu za Fazi igre a imaju ih u ponudi.

Dear AdisH,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Also please keep in mind that one complaint may be focused only on a single casino so can you please advise which one do you wish to have the complaint about? Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Volcano bet let the appeal go.

Unfortunately, I only suspect and have no evidence and no way to check whether they have a Fazi license.

I think it should be investigated, but I have no way to do it

Volcano bet nek ide žalba.

Nažalost ja samo sumnjam i nemam dokaze a ni način da ispitam da li imaju licencu Fazi.

Mislim da bi trebalo to ispitati ali ja nemam način da to uradim

Can you please forward where did you find those casino which has license with Fazi?

Dear AdisH,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.