TG.Casino - プレイヤーの自己排除リクエストは無視されました。

Dear sati725,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered regarding your self-exclusion request.

To better understand your situation, could you please provide the following information:

• Could you confirm the dates when you sent the self-exclusion requests to the casino using the email addresses you mentioned?
• Do you have any supporting evidence, such as email confirmations or screenshots, that show you informed the casino about your gambling problem and requested self-exclusion?
• Have you received any responses from the casino regarding your self-exclusion requests?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication regarding this matter, please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela