The Red Lion Casino - プレイヤーの撤退が遅れています。

I have been waiting since the 23rd of September to receive my winnings. I have sent many emails and had very few replied to.

Their excuse is they are experiencing issues sending international payments but I will receive my winnings as soon as possible.

This is very concerning.

Dear Nikki,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you very much Nikki for your email. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hello Nikki,

I have reviewed your case and understand the situation.

I will attempt to contact the casino to see if I can help.

Response from player via email -

"Have you heard anything from red lion yet? I've sent several messages and heard nothing back."

Hello Nikki,

I am yet to receive a response from the casino, when the timer runs out I will again attempt to contact them.

Response from player via email -

"Hi Adam I got my money yesterday thank god. Thank you for everything "

Dear Nikki,

I'm glad to hear that your issue got resolved.

I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.