This Is Vegas Casino - プレイヤーの撤退はキャンセルされました。

Another non payout site. I won off free spins and requested 12/21/22. I was told multiple times "money is on the way" today 1/9/23 I got an email saying my withdrawal is invalid because a deposit is needed within 30 days. I deposited twice on 11/30/22. Sounds like within 30 days to me. Not understanding how that makes sense

Dear Dom913,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have passed the KYC verification. I have never withdrawn from this casino before. I have deposited twice however. And according to their own T&C the only players limited to 3 free bonus’ are what they labeled "free bonus players" nowhere does it say "make a deposit and get free daily spins for a month, but you can only use it 3 times" that makes no sense. This is literally what it says in regards to 3 bonuses

6.12. A free bonus player (a player who plays only free bonuses, and didn't make a deposit yet) can withdraw winnings when playing his first three free bonuses on his account, during the first 30 days after account registration After three bonuses played or after 30 days since registration date, the funds received from a free bonus will be considered not cashable and will be deducted from the balance or from the withdrawal

Thanks for your comments, Dom913.

While I understand your point of view. I wouldn't worry about this specific issue unless they confiscated your winnings because of this.

Casinos often have rules that limit winnings from no-deposit bonuses. Often times the rules to cash out from no-deposit bonuses are restrictive.

Do I understand correctly the amount that you wanted to cash out was returned to your casino balance? Were you labeled as a free bonus player by the casino?

No they confiscated the money. It’s gone. It shows canceled and my balance was $0. This is what they said. I’m not understanding because I had deposited and had played in the 30 days and according to their T&C it says if you haven’t deposited etc. it literally doesn’t say that and even past that how do you offer someone daily free spins as a promotion for a deposit and they say they can’t win off them after day 3. I’m not going to deposit at least $25 to get 5 free spins at .25c and then have to get a 75x playthrough it’s already unrealistic and then if you happen to win they pull this because they never plan on paying on it. And it legit says that NOWHERE on their T&C.

Dear Dom913,

Could you explain if in addition to the free bonus from which you won did you accept any other free bonuses between the time you deposited and the time your winnings were confiscated? If yes, could you explain when exactly and which bonuses?

Dear Dom913,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.