This Is Vegas Casino - プレーヤーは撤退で困難に直面しています。

As soon as I logged in, one of their agents got me into depositing $50 for a massive payout, as I did using Bitcoin, i won $500 and asked for a withdraw. They verified my documents and said it'll take up to 12 days. Well it's been well over 12 days and they stole my money!!! They erased my original $500 Bitcoin withdrawal and put one for $100 and the whole 12 days start today!! Customer service acts stupid all the time not knowing anything that is going on. They tell me the financial dept will email me which they never did!! This casino is a total SCAM!!! THEY WILL SCAM YOU!! STAY AWAY!!!

Dear tombsbountyllc,

Thank you very much for submitting your complaint. I’m sorry about your issue with This Is Vegas Casino and understand your concern. Please allow me to ask a few questions to make sure I understand your situation completely. Can you please confirm that you passed the KYC verification? Have you accumulated your winnings with or without a bonus? Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru? Alternatively, you may post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Veronika

Yes, I did pass verification and passed the requirements for the payed bonus(not free). I deposited the $50 with the agent stating wining are 10x the deposit. I well played over the wagering requirements as well as others. Got an email stating $100 is the max cash out for a free bonus....what?! Is this a joke?! I told them I have screenshots and even on their time line it shows when I made the deposit and how it lead up to me winning the 500 till withdrawal. I'll submit the screenshots once I get to my home computer.

Thank you for the information. Please submit the screenshot of the bonus you played with as well.

Dear tombsbountyllc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.