This Is Vegas Casino - 選手の退場が遅れています。

Played at Thisisvegas and had several withdrawals , some of them already completed.(casino representative helped a little)

But one withdrawal was still not processed (even though its date - already over a month ). It would be great to remind the casino rep about this if possible

Dear Johnsons,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Could you please confirm that your account has been fully verified already?
• Is the delay an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Account was verified few month ago

Previous payments came every week , now it is delayed for some reason

Withdraw was placed after deposit , without any bonuses

Thank you very much, Johnsons, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear Johnsons,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite This is Vegas Casino representative to join this conversation.

Dear This is Vegas Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

Good news, I received the money yesterday.

Thx very much to your team for help, this complaint can be considered as resolved.

Dear Johnsons,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Mirka

Casino.Guru