Token Devils Casino - プレイヤーの出金に大幅な遅れが発生します。

Hello, !

The casino hasn't processed my withdrawal for 8 week, however, the ToS states 36 hrs as the average withdrawal reviewing time.

The support dodges my questions, and say all wait for some more time. Again, and again, and again - the same scenario.

Email :'Hi, János H****!

Thank you for your understanding as we address the backlog of payments. Rest assured, we're dedicated to resolving this issue and ensuring your payment is processed without further delay.'' (c

No result AT ALL.

Please help.

Dear hopkajanos,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you're facing with the withdrawal from the casino.

To assist you effectively, could you please provide additional details about your situation?

• When did you initiate the withdrawal?
• Have you received any specific reasons or explanations from the casino regarding the delay in processing your withdrawal?
• Can you confirm if you've completed any necessary verification processes requested by the casino?
• Were your winnings accumulated with or without an active bonus?

Could you forward any relevant communication with the casino to petronela.k@casino.guru for further review?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

This is why support always says this. I confirmed my account, the transaction was set to OK status 12.03.2023.

''Hi, János H****!

We regret the delay and appreciate your understanding during this waiting period. Due to processing backlog and the holidays, there is an extended processing delay. Withdrawals are being addressed in chronological order, including yours. We thank you for your patience and understanding''

I use first deposit bonus

I requested the treatment on 2023.12.03

Thank you very much, hopkajanos, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear hopkajanos,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Token Devils Casino representative to join this conversation.

Dear Token Devils Casino,

Could you please provide more information about this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka