Touch Casino - プレイヤーのデポジットが到着していません。

I transferred 100 Euros on 25.8.23 in real-time, but the money did not arrive and also didn't get returned. As you can see in the image, it was deducted from my account.

Ich habe am 25.8.23 100 Euro per echtzeit überwiesen und das geld kam nicht an es ist auch nicht zurück gekommen im bild sehen sie das es abgebucht wurde

Dear Meli2304,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

The money has arrived and the case can be closed

Das geld ist angekommen können den Fall schließen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Meli2304, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru