Tradition Casino - プレイヤーの撤退が遅れています。

I have explained I had a fire and death they say payments in 5-18 days I'm in my 18th here no phone # you have account manager responsible for withdraws I've sent numerous emails chat agents say they emailed her but yet nothing! Please help ask have a $800 at casino Friz and $100 at tradition casino(all sister sites) but not listed on your list

Dear Hardrock74,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Could you please advise the correct website links for other casinos? You will need to submit separate complaints about each gambling establishment as we keep one thread per casino only.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It's still not paid and it's sister site to fix and avantgarde owes me 287.73

Thank you, Hardrock74, for your reply. Do I understand correctly that your payment (from the Tradition Casino) is still pending inside the account without being processed, or it has been sent but never reached you?

Could you please advise the correct website links for other casinos? You will need to submit separate complaints about each gambling establishment as we keep one thread per casino only.

Has not been sent has not been approved nothing this site has other sister casinos fiz and avantgarde I got bigger payouts it's all the same delay delay delay for however u spin it

I understand that you're experiencing delayed withdrawals in other casinos as well. Please forward their website links as we do not have all of them in our database yet.

https://m.casinofiz.com/en/instantplay

https://avantgardecasino.com/en/mobile/

https://m.traditioncasino.com/instantplay

They own like 12-14

Thank you, Hardrock74, for the links. I can see that you've submitted separate complaints about each casino which is perfect.

I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Hardrock74,

I have reviewed your case and will now attempt to contact the casino and see if I can help.

Thank you so much and welcome adam

helpbthey started locking all my accounts

This is against the law bulls

I have tried everything gaming commisions over there etc

Hello Hardrock74,

I am sorry to hear that your account has also now been blocked. I am yet to receive a response from the casino, which may take longer than normal due to the time of year. When the timer expires I will attempt to contact them again.

Thank you

So as you see they locked my account not communicating in any manner just like other 2 have you guys got anything?

Anything?

Hello Hardrock74,

I have received no response from the casino so will attempt to contact them one last time. If there is still no response the complaint will be closed as 'unresolved' and have a negative effect on the casino's rating.

Dear Hardrock74,

I have tried to contact with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without their cooperation.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I am very sorry I could not be of more help on this occasion.

Best regards,

Adam