Trendbet Casino - プレイヤーの賞金は没収されました。

o Whom It May Concern,

I would like to inform you about a very dissapointed issue which I met today.

I've been playing Evolution Games Lightning Roullette and Double Ball Roulette games for a long time.

I always lose money but fortunately I earned 40.000 TRY first time. Finally,I felt really happy.

Claiming that betting on all numbers in Lightning Roulette is forbidden, they disputed my 40.000 TL and my balance is now zero.

How can a corporate company like you allow this?

How can they refuse to pay me the money according to the rules they have determined? I have earned the money from you, not from them.

I kindly request you to solve this issue in the soonest.

Thanks,

Aslı

Dear Aslı,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks for your prompt reply. I've accumulated my winnings with cash. I did not accumulate with bonus.

Looking forward to hear from you,

Thanks,

Asli

Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?

Hi,

I sent email to your email address.

Please help them to pay me in the soonest. Their attitude damages your company's image and credilibility.

Thank you very much, Aslı, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Petronela,

Thanks for your support.

I kindly request this issue to be sold in the soonest.

Sorry for mistyping, I kindly request this issue to be solved in the soonest.

Hello Aslı.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Frankly, this attitude of Trendbet is very frustrating. I know that the money mentioned was paid to them, it is not acceptable them to confiscate a money paid in my name. I kindly request you provide them make my payment within this week.

Still no reply?

Hello Aslı.

Unfortunately, the casino is being unresponsive to our messages.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Aslı.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already questionable.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru