Triumph Casino - プレイヤーの資金がアカウントから消えました。

I have been trying to get my withdrawal processed for 3 days now.

I sent the required documentation off for verification and this was approved. I then had an e-mail saying that they had tried to pay my winnings into a bank account that wasn't even mine (had the wrong last 4 card digits) even though I had asked for a withdrawal using the correct card. Was told that the funds have been sent back to my account.

I logged onto my account and the 800 euros has disappeared and there's not even any log of them being there before so it's as if it was never there.

Spoke to an agent on the live chat and she said the same thing that was written on the e-mail I received and also suggested that I use an alternative method such as perfect money, however I have seen that people have been scammed using this method so will be avoiding it.

I have used the live chat feature 5 times and 3 out of 5 times it has been the same woman 'Emma', which I find strange. I'm glad I hadn't spent a load of money on here (maybe £50 max) but I just really want my winnings or failing that, just all my deposits back.

Please help me, if I don't receive anything I want to get this casino blacklisted and off the internet.

Thanks,

Nia

Dear Nia,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. How much money was on your account before requesting a withdrawal? Did you redeem and play with a bonus?

Could you please send me any relevant communication between you and the casino? My email address is kristina.s@casino.guru. I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

It has since been resolved and the funds have been withdrawn.

Thanks,

Nia

Nia, thank you very much for letting me know. As the issue has been successfully resolved, we will now close this complaint as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.