True Blue Casino - プレイヤーの撤退が遅れています。

Been waiting for 2 months for withdraw have emails from them saying they found missing funds and it's been transferred still nothing keep contacting live chat half of them cant find it others tell me it's been transferred yet I'm still waiting

Dear John,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for the True Blue Casino: https://casino.guru/True-Blue-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Additional comments from the player:

"Hi yes I have made plenty of withdraws from this casino in the past via bank transfer that's why i know this one is a stuff up thanks"

"after talking to casino again today they made me re send bank statements after checking its 2 payments I haven't recieved thanks"

Thank you very much, John, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello John.

Thank you very much for sharing your negative experience with the True Blue Casino. We will now try to get in touch with them.

Hey all,

I reviewed the situation extensively for you John, the payments have indeed been issued to our 3rd party some time ago as I can see you are aware from your discourse with our support agents.

Please reply to Jo with the requested documentation and I should be able to get this show on the road for you. Without proof the funds never reached your account there is no way for me to move forward on this.

Let me know when you've got those in to us and I'll see if I can't hasten the process for you.

Best,

Nick and True Blue

Hello there,

Dear Nick and True Blue Casino team.

Thank you for your cooperation.

Dear John.

Please, have you provided the casino with the requested documents?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.