True Blue Casino - プレイヤーの撤退が遅れています。

requested withdrawal 30th of November 2021 and its still sitting in pending, staff keep saying they will try escalate it but say they cant tell me anything else.

Dear Jayde,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Which payment method you have opted for to receive your winnings? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: I have switched the complaint to True Blue Casino since we have information that these two gambling establishments (Azure Hand and True Blue) are in direct connection.

Thank you very much, Jayde, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you 🙂

Hello Jayde.

Thank you very much for sharing your negative experience with the Casino Guru team. We are now going to reach the casino team.

Greetings all,

The situation is being reviewed and I will get back with you when I have further information.

Best wishes,

Nick and True Blue

Dear Nick and True Blue Casino team.

Thank you very much for your cooperation. Is there any new information about the case?

Hey all,

Apologies for the delay. This case is still being reviewed internally, thanks everyone for your patience and understanding.

Best,

Nick and True Blue

I still have not received the withdrawal.

I am extending the timer by 7 days. Please, be aware that the True Blue Casino and the ones we mentioned as related in the review are well-known for delayed payments, but in the end, they always pay the players. We warn about this in our reviews of the sites.

I have been paid 🙂 thank you for your help

Hey Jayde,

I was just about to confirm payment, great to hear you received it and glad I could help. 🙂

Best wishes,

Nick and True Blue

Hello Jayde.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef