True Blue Casino - プレイヤーの撤退は遅れています。

I’ve been playing this site for 2 1/2 years and I’m only getting my second withdrawal and they can’t even give me that I’ve been waiting three weeks they say they’ve approved it but my bank says it’s not there and they can’t see it coming but the casino just keeps on saying it should be in my account as soon as possible well they love to take your money but they giving it back after 2 1/2 years playing thousands and thousands and thousands and thousands of dollars put in I’ve only ever received one $1650 pair my pair at this time is 2500 and is nowhere to be seen

Dear twin1nicky,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

PS: I have switched this complaint to True Blue Casino as Azure Hand Casino seems to be a VIP room of this gambling establishment.

Dear twin1nicky,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.