TrueFortune Casino - プレイヤーのビットコインの出金が遅れました。

Started playing true fortune with a new customer sign up bonus 50 spins 1 dollar spin with a 50x play through met all requirements included with said bonus which was a mission impossible but completed was asked to deposit a minimum of 25$ to confirm account so I chose bitcoin thinking it would be a quick process with my previous bitcoin transactions only takes a day at the most but no. I then asked the live agent how long does it take first time I reached out they replied 5-18 Business days which was last week deadline for me so I’m reaching out to you guys for some help because I’m just getting the run around

Hello Tony444,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is your account currently still open? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Tony444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes my account was verified on the 24th of July 2023 and I last contacted them 7 days ago or so and had a conversation with their live assistant Jonathan which he said he was going to send an email to another part of they company on my behalf and been waiting on that email since only received free coin email from them

I have screenshots of most interactions if needed

Hello Tony444,

Did you already play with the new bonus you received? Can you also please forward the mentioned communication to nikolas.b@casino.guru?

Dear Tony444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Well I went back on to the site last week and requested my refund again for the third time and got a response that I would receive it this week so Sunday I received a 99$ deposit in my bitcoin account I wouldn’t recommend anyone to play at this site

Dear Tony444,

Do I understand it correctly that the issue has been resolved?

Dear Tony444,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.